When will I receive my order?
Most orders are shipped within 1 business day. Shipping time on US orders is 1-3 business days. International orders take 6-10 business days.
What shipping carriers do you use?
US orders are shipped by USPS mail, either First Class or Priority Rate (depending on weight). International orders are shipped USPS First Class International. If you require another shipping method, contact me to make special arrangements.
Can I track my order?
When your package ships, you'll receive an email with a tracking number. Since most orders are sent by standard First Class Mail, tracking detail is limited. But all shipments include Delivery Confirmation service.
Do you ship internationally?
Yes, I ship anywhere in the world that can receive mail.
How much does shipping cost?
Shipping fees are based on USPS postal rates. The cost is determined by the type/quantity of items you add to your cart. Shipping calculations will be displayed on the checkout page before placing your order.
Will there be import tax if I order from outside the US?
All items entering a foreign country are subject to customs inspection and assessment of duties, taxes, and fees in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the item sent is dutiable and if the value of the item is above the threshold set by the country's laws. The recipient of the mailpiece is responsible for paying these customs fees.
Can I return or exchange an item?
If you receive the wrong item or a defective product, contact me and we can arrange a replacement or refund.
Will you restock sold out items?
The Pro Pumpkins Carving Tools and Stick 'n Carve are restocked annually.
Although, it's been a challenge to get the materials to manufacture the carving tools, so unfortunately they are out of stock until Halloween season 2022 at least.
As for other products, including t-shirts, most are considered limited editions. Once they're sold out, that's it. Get 'em while you can!
Other questions? Contact me!